Subscription & Billing

Subscription & Billing Policy

Last updated: October 9, 2026

1. Payment Processing

All payments for SAILLENT subscriptions are processed by Stripe, our third-party payment processor. When you subscribe to SAILLENT, you will be redirected to Stripe's secure checkout to enter your payment information.

SAILLENT does not store your complete credit card or bank account information. Stripe handles all payment processing in accordance with their Privacy Policy and Terms of Service.

2. Pricing and Currency

Subscription pricing is displayed on our pricing page. All prices are in Canadian dollars (CAD) unless otherwise specified. Applicable taxes will be calculated and displayed at checkout based on your location.

The subscription plan you select, along with its pricing and capacity limits, is confirmed in your account dashboard and any order confirmation email you receive.

3. Subscription Activation

Your subscription begins immediately upon successful payment confirmation. You will receive:

An order confirmation email with your subscription details
Access to the SAILLENT management dashboard (app.saillent.com)
License keys for deploying the SAILLENT runtime in your environment
Documentation and deployment guides

4. Protected Capacity

Capacity-based pricing: SAILLENT subscriptions are priced based on the enforcement capacity you need, not the number of users or seats.

Protected Actions

A "protected action" is an agent request that is evaluated by the SAILLENT runtime at a configured enforcement boundary. Each subscription plan includes a monthly capacity of protected actions:

Enforcement: 1 million protected actions per month
Zero-Trust: 10 million protected actions per month
Governance: 50 million protected actions per month
Enterprise: Custom capacity based on your requirements

Protected Nodes

A "protected node" is a deployment of the SAILLENT runtime in your environment. Each subscription plan includes a maximum number of protected nodes:

Enforcement: Up to 10 protected nodes
Zero-Trust: Up to 50 protected nodes
Governance: Up to 250 protected nodes
Enterprise: Custom node capacity

Usage Monitoring and Overages

You can monitor your usage in the SAILLENT management dashboard. If you approach your capacity limits, we will notify you by email. If you exceed your capacity, we will contact you to discuss upgrading your plan. We do not charge surprise overage fees without your explicit approval.

5. Automatic Renewals

All subscriptions are annual and automatically renew at the end of each subscription term unless cancelled. We will send you a reminder email 30 days before your renewal date.

Your subscription will renew at the then-current pricing for your plan. We will notify you of any price changes at least 60 days before the renewal date.

6. Failed Payments

If a payment fails, we will:

Notify you by email immediately
Attempt to retry the payment over the next 7 days
If payment is not received within 7 days, suspend access to the management dashboard

During the suspension period, your deployed SAILLENT runtime will continue operating using its last-known-good policy and license state. However, you will not be able to make configuration changes or access the dashboard until payment is received.

If payment is not received within 30 days of the failed payment, we reserve the right to revoke your license and terminate your subscription.

7. Cancellation

You may cancel your subscription at any time through your account dashboard or by contacting our support team at [email protected].

Cancellation Timing

If you cancel at least 30 days before your renewal date, your subscription will not renew and will expire at the end of the current term.
If you cancel less than 30 days before your renewal date, your subscription will renew for one additional term and then expire.

After Cancellation

When your subscription expires or is terminated:

Your access to the management dashboard will be revoked
Your license will be revoked, and the SAILLENT runtime will cease enforcing policies
Your data will be retained for 30 days, after which it will be permanently deleted
You may export your configuration and audit data before the subscription expires

8. Refunds

Billing Errors

If you believe you have been charged in error (duplicate charge, incorrect amount, etc.), contact us immediately at [email protected]. We will investigate and issue a refund if an error occurred.

14-Day Money-Back Guarantee

If you are not satisfied with SAILLENT within the first 14 days of your subscription, contact us for a full refund. After 14 days, subscriptions are non-refundable except as required by applicable law.

No Pro-Rata Refunds

We do not provide pro-rata refunds for partial months or unused capacity. Annual subscriptions are non-refundable after the 14-day guarantee period.

9. Delivery and Support

Upon subscription activation, you will receive:

Access to the SAILLENT runtime software and license keys
Access to the management dashboard
Documentation and deployment guides
Technical support according to your subscription plan (Standard, Priority, or Dedicated)

Installation assistance and professional services are available separately and must be purchased through a separate agreement.

10. Price Changes

SAILLENT reserves the right to change subscription pricing at any time. However:

We will provide at least 60 days' written notice before any price increase takes effect.
Price changes will not affect your current subscription term; they will only apply at your next renewal.
If you do not agree to a price increase, you may cancel your subscription before the renewal date.

11. Charge Disputes and Complaints

If you have a billing question or dispute, please contact us first at [email protected]. We will work with you to resolve the issue.

If we cannot resolve the issue, you may initiate a dispute with your payment provider (credit card company or bank) according to their dispute process. Please note that initiating a chargeback without first contacting us may result in suspension of your account.